F.A.Q's

Copy Concept FAQ’s

COVID-19 STATEMENT

Following the Prime Minister’s announcement on 23rd March 2020 and in the interest of keeping us all safe, we are very sad to announce that after more than 30 years of operating in Cleckheaton, our shop will be closed to customers from 5pm on 24th March 2020.

As Royal Mail and our other delivery services are still operating, we are still able to service orders placed with us via our website, phone or email. We are able to deliver locally ourselves following the social distancing requirements.

We would like to give a heartfelt thanks to all our customers over the years and especially those that have supported us in the last 4 years when we took the business on. We will miss the daily interaction with you all, hearing all of your plans and providing services that support your home and business lives. We truly hope that the difficulties we are all facing, bring us together as a community to support each other, and hope to be fully operational again in the near future.

More information about our service is below:

How can we order goods from you?

For retail orders, our website is open - www.copyconcept.co.uk, and we will be servicing orders placed, via our usual delivery chain, or we are offering a free local delivery service. We are also looking at doing a contactless collection service but we are still working out the details of this.

For our business and trade customers, we will be servicing orders that are emailed or placed with us by phone. We will provide a delivery service to customers or as above, a contactless collection service in due course.

Are you still providing a design and print service?

We are still providing a design and print service in most cases. Please call 01274 870219 or email sales@copyconcept.co.uk. Delivery options will be discussed when you place your order.

What hours are you open?

We will be operating a reduced working day as we are closing our shop, however we will be accessing emails on sales@copyconcept.co.uk throughout the day. Our phone line is being diverted to a mobile. From Monday the 30th of March we will be in the office from 1pm – 5pm to complete work sent through so please factor this into your timescales.

When are you open?

UPDATE - SOME OF OUR OPENING HOURS AND SERVICES HAVE CHANGES, PLEASE READ THE ABOVE STATEMENT

We’re open from 9am until 5pm, Monday to Friday (Excluding Bank Holidays & the Holiday Period)

Where can I park?

UPDATE - SOME OF OUR OPENING HOURS AND SERVICES HAVE CHANGES, PLEASE READ THE ABOVE STATEMENT

We have a free customer car park directly in front of our shop, and customers who need closer access are welcome to park on the road by the door

Is your shop accessible?

UPDATE - SOME OF OUR OPENING HOURS AND SERVICES HAVE CHANGES, PLEASE READ THE ABOVE STATEMENT

Unfortunately due to the nature of our building, there is a slight step into the building, and a set of 2 steps down into the shop at the front. Our staff will come up to the top of the shop to help you out with anything you may need though!

We are contactable by Phone (01274 870219) and regularly post orders out to customers who can’t make it into the shop.

Where are you?

We’re just off Westgate, across from the fire station! We are a short 5 minute walk from Cleckheaton Town Centre.

Our full address is

Copy Concept

Westgate

Cleckheaton

BD19 5HG

You’ll recognize our shop from our large grey signage!

What art supplies do you sell?

We have a range of Artist and Student grade supplies from big brands such as Royal Talens, Derwent, Daler Rowney and Faber Castell, as well as a host of other brands and suppliers.

Can I order items you don’t stock on the shelves?

If there’s something you can’t find in our shop, we can check with our suppliers to see if we can get it in for you! Our supplies stock thousands of products so we’re bound to find something to suit your needs.

Delivery time for ordered items can vary significantly, so please check first!

Can I print a document/image off my phone?

UPDATE - SOME OF OUR OPENING HOURS AND SERVICES HAVE CHANGES, PLEASE READ THE ABOVE STATEMENT

While we can’t let you connect phone directly into our computer systems, you can connect to our free in-store wifi and email over your content to us. Our email address for in-store printing is sales@copyconcept.co.uk to speed up your time waiting; we always recommend sending your email with the required documents before you come into the shop.

Do you have wifi?

Yes! We have free customer wifi, the code is on the wall next to the reception desk, so just sign yourself up!

What is your policy on selling restricted goods?

If you wish purchase a restricted item (such as a solvent based product, or a knife) you may be asked for ID if you are lucky enough to look under 25.

Are you open to the public?

UPDATE - SOME OF OUR OPENING HOURS AND SERVICES HAVE CHANGES, PLEASE READ THE ABOVE STATEMENT

Yes! Anyone is welcome to visit and shop in our store and on our website.

Do you offer a student discount?

We offer a 10% discount on select products and services for students, U3A and art group members, just bring along proof of enrollment! (This can be your student ID, NUS card, sign up letter or a note from a referee!)

Do you offer a loyalty scheme?

We’re currently running a loyalty scheme alongside our many in-store offers! Pick up a card during your next visit and we’ll stamp it for every £5 you spend on art supplies, when you fill the card you’ll get £5 off your next purchase.